Associate/Vice President, Desktop Support, Team Lead - New York City

Role Summary

Part of a global team, the primary role for this position provides desktop and office technology support to employees and systems in Markit’s North American offices, and backup support to Markit’s international offices.

Duties and Accountabilities

Adding, deleting, modifying user accounts in MS Active Directory to accommodate new hires, departing employees, and various changes to user accounts domain accounts.
Resolving desktop problems for HP/Wyse thin client and Window 2000/XP PC users and troubleshooting desktop MS Terminal Server
Adding, deleting, modifying employee accounts in Blackberry Enterprise Server and Goodlink server.
Troubleshooting PDA-Exchange synchronization issues.

Business Competencies

Previous Experience supporting a Microsoft Windows desktop environment
Experience with remote access using Microsoft Terminal Services
Experience administering Windows 2003 MS Active Directory, including user and group administration
Experience administering MS Exchange 2003
Experience with backup operations using Veritas Backup Exec

Preference will be given to candidates with the following experience :

Experience supporting Blackberry and/or Treo PDA’s using Blackberry Enterprise Server and Goodlink servers
Experience with remotely accessing corporate network with Cisco VPN
Experience with MS Roaming profiles
Experience with administering MS Active Directory’s domain-level controls such as security policies and group control
Experience administering PBX or other corporate phone system
Previous employment in finance industry

Personal Competencies

Must be motivated and be able to learn new skills quickly.
Ability to effectively communicate issues and resolutions to all levels of the organization, both verbally and in written documentation.

The Contact

Please apply with CV and covering letter to careers.na@markit.com citing "Associate/Vice President, Desktop Support, Team Lead" in your email.