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Associate/Vice President, Customer Services Support Analyst - White Plains

Role Summary

The Structured Finance group covers different products such as the management of Indices (ABX, CMBX, ECMBS, Hybrix and TABX), the Reference Cashflow Database, US ABS Performance Data, a CMO/ABS Cashflow modeling service, a European ABS pricing service and the ABSReports structure. This opening provides an excellent opportunity for recent graduates to establish themselves in the fast-growing CDS of ABS and CMBS market

Duties and Accountabilities

  • Logging and owning calls through to resolution, on the Support and Change Management system, liaising with Development, Infrastructure and Account Managers.
  • System Administration on all environments (Live, UAT, Training and T&H) following strict security and audit guidelines.
  • Providing data and support to all types of clients, including providing daily update information to the Brokers to ensure maximum usage of the system.
  • Answering all queries from general “How do I?” through to specific trade detail queries.
  • Monitoring client connectivity and working as liaison between customer and technical services and other Third Party providers when any issues arise.
  • Supporting internal testing and client UAT testing cycles, production upgrades, recording and testing faults.
  • Optimizing trade volumes by proactively monitoring and trouble shooting potential trade queries, connectivity issues.
  • Using Change Management (in conjunction with Head of Client Data Services) to monitor and maintain client service including planned outages and amending specific private data.
  • Supporting the Testing team by performing functional test scripts.
  • Ensuring they keep up to date with new developments and future functionality.
  • Ensuring they actively increase their knowledge of the products that SwapsWire support, current and future.
  • Other ad hoc projects as they arise.

Business Competencies

It would be desirable for the successful applicant to have:

  • Any previous banking experience and/or basic knowledge of the derivatives market
  • Any exposure to Programming or scripting languages – VB, VBA, Java, C++, Perl, HTML, XML, SQL.
  • A basic understanding of computer networks – Hubs, routers, IP addresses.

Personal Competencies

  • 2:2 (or equivalent) or higher degree in IT or Finance related subject
  • A good knowledge of Microsoft Office especially Excel, Word and Outlook.
  • Exposure to a customer service environment of some kind.
  • A willingness and ability to learn quickly.
  • A strong and confident personality.

The Contact

Interested applicants should send their CV and a covering letter to careers.na@markit.com citing "Associate/Vice President, Customer Services Support Analyst" in the subject line.