Associate, Desktop Support Technician - New York City

Role Summary

We are a fast growing financial services company seeking an enthusiastic individual to join our global systems administration and operational support team in our Manhattan, NY office. Part of a global team, the primary role for this position provides desktop and office technology support to employees and systems in Markit’s North American offices, and backup support to Markit’s international offices.

Duties and Accountabilities

Adding, deleting, modifying user accounts in MS Active Directory to accommodate new hires, departing employees, and various changes to user domain accounts.
Resolving desktop problems for HP thin client and Window 2000/XP PC users and troubleshooting desktop MS Terminal Server
Adding, deleting, modifying employee accounts in Blackberry Enterprise Server and Goodlink server. Troubleshooting PDA-Exchange synchronization issues.
End user support troubleshooting and resolving issues with HP Thin Clients and Windows XP desktops
Install and repair all pc hardware, laptops and peripherals
Create and deploy desktop OS & software package images
Coordinate and support internal user moves
Log calls in problem tracking system: accurately, thoroughly with comprehensive detail
Review open problem tickets daily; Follow up with open work orders.
Identify/Complete problem hand-off to appropriate area(s) of responsibility
Communicate with IT Support staff/management to discuss problem status, policies, procedures, and documentation.
Work flexible hours, holidays, weekends and occasionally extended hours

Business Competencies

Previous experience supporting a Microsoft Windows desktop environment
Experience with remote access using Microsoft Terminal Services
Experience administering Windows 2003 MS Active Directory, including user and group administration
Experience administering MS Exchange 2003
Experience with remotely accessing corporate network with Cisco VPN
Experience with MS Roaming profiles
Experience with administering MS Active Directory’s domain-level controls such as security policies and group control
Experience administering PBX or other corporate phone system
Previous employment in finance industry
Experience supporting Blackberry and/or Treo PDA’s using Blackberry Enterprise Server and Goodlink servers

Personal Competencies

Must be motivated and be able to learn new skills quickly.
Ability to effectively communicate issues and resolutions to all levels of the organization, both verbally and in written documentation

The Contact

Interested applicants should send their CV and a covering letter to careers.na@markit.com citing " Associate, Desktop Support Technician - New York City" in the subject line.