Associate, Client Services, Markit Trade Processing

Company Overview

Markit was founded in 2001 as the first independent source of credit derivative pricing and has recently been announced as the fastest growing private company in the UK. Today, our data, valuations and trade processing services are regarded as the market standard in the global financial markets, helping our clients to reduce risk, improve operational efficiency, and meet regulatory requirements.

As a private company with privileged relationships with 16 shareholder banks, Markit has unparalleled access to a valuable dataset spanning credit, equities and the broader OTC derivative universe. Our unique relationships with the bank shareholders give us the opportunity to work closely with these leading market makers to develop innovative solutions for the marketplace.

With over 1,300 institutions using our independent services as clients - including investment banks, hedge funds, asset managers, central banks, regulators, rating agencies and insurance companies - we provide round-the-clock support from our offices in London, New York, Chicago, Toronto, Amsterdam, Brussels, Luxembourg, Tokyo, Singapore and Sydney.

Role Summary

We are looking for self-driven individuals with great problem solving and analytical skills to fill several open client associate positions. The open positions are within our Client Services and Client Onboarding groups with responsibilities to assist our clients in implementing Markit services. The positions will be based in Minato-Ku, Tokyo.

Duties and Accountabilities

Manage client implementation projects until clients are up and running live, when necessary liaising with sales, product, and development teams.
Develop and maintain strong client relationships.
Provide pre- and post-sales support in sales
Monitoring client query queues, diagnosing and resolving any resulting exceptions or errors and working with internal groups to provide resolution
Responding to clients’ requests by providing detailed analysis and feedback
Schedule and conduct client training training as required

Business Competencies

Education and experience: advanced Excel skills, knowledge of VBA and SQL and experience of working closely with IT is beneficial
Commercial awareness: strong problem solving skills, able to meet tight deadlines, excellent communication skills, knowledge of financial markets and OTC derivatives is a major plus
Personal Competencies
- Personal impact: able to inspire confidence with clients, self-starter who can “own” projects and work independently when needed, customer service and satisfaction are key priorities for the firm. Candidates must be aware of the impact of their actions on internal and external clients
- Communication: must be fluent in English
The Contact

Interested applicants should send their CV and a covering letter to careers.Asiapacific@markit.com citing "Asscociate Client Services, Markit Trade Processing" in the subject line.

Associate, Client Services, Markit Trade Processing